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Internet Explorer - Active Desktop error

If you receive the following error:
Internet Explorer has experienced a problem or error. As a precaution, your Active Desktop has temporarily been turned off. To start the Active Desktop again, use the following troubleshooting tips

The following may explain the problem and provide you with a solution.

  • Did you recently add an Active Desktop Item? If so,the desktop component which was recently added to the Active Desktop may not be working properly. Internet Explorer disables the Active Desktop so you can remove the new component without the possibility of your computer crashing. Click 'Start' and select 'Settings'. Select 'Active Desktop' and select 'Customize my Desktop...'. Clear the check box to the left of the new Active Desktop component. If necessary, select the 'View my Active Desktop as a web page' check box. Click 'OK'.

  • Internet Explorer has stopped working or crashed. The Active Desktop causes Internet Explorer to become the new shell for Windows. If Internet Explorer crashes or stops working, the Active Desktop is disabled to prevent your computer from crashing. In the Active Desktop Recovery display, click 'Restore my Active Desktop'. The Active Desktop reappears.

  • Computer was shut down incorrectly. In the Active Desktop Recovery display, click 'Restore my Active Desktop'. The Active Desktop reappears.

 


Help us help you! If you contact PowerNet Internet support for assistance please write down any error messages you get when trying to connect to the Internet. Include the name and version of your operating system and the exact text of all error messages. If this information is included in an online case submission or provided to a support representative, it will greatly speed up the troubleshooting process.

Please be aware that some troubleshooting may require uninstallation and reinstallation of operating system files. To ensure that this type of troubleshooting can be accomplished if required, please be sure that you have to have original Operating System CD or Operating system source files on disk on hand.