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What Web Browser are you using?

Determining the program

In most cases, the desktop or program file icon you click to launch the program will show the name of the program. Some programs have a "splash" screen that appears before the program opens that indicates what program is opening (like Internet Explorer 4.5 or Netscape Communicator). If you cannot get program information from the icon or splash screen, open the pogram and look at the "Title bar" at the top of the main program window. Still no joy? Use the "About" (below) to determine the program name AND the version of the program.

Determining the program -and- version number

Windows

Click the Help menu when the application is open and choose About Program Name. For example, if you are using Netscape you would click the Help menu and choose About Netscape. A window will pop up which provides you with information, including the version number of the program.

The "About" information screen for some programs lists files of different version numbers - just ignore those. The version number for the entire program will be listed somewhere near the top or upper portion of the screen.

Macintosh

Click the Apple menu when the application is open and choose About Program Name. For example, if you are using Netscape Communicator, you would click the Apple menu and choose About Netscape Communicator.

 


Help us help you! If you contact PowerNet Internet support for assistance please write down any error messages you get when trying to connect to the Internet. Include the name and version of your operating system and the exact text of all error messages. If this information is included in an online case submission or provided to a support representative, it will greatly speed up the troubleshooting process.

Please be aware that some troubleshooting may require uninstallation and reinstallation of operating system files. To ensure that this type of troubleshooting can be accomplished if required, please be sure that you have to have original Operating System CD or Operating system source files on disk on hand.