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How to identify your modem

If you are using Windows, to determine what modem you are using you can go to the Control Panel and double click the Modem icon. Instructions are below. You can also check the System Properties -> Device Manager to identify the modem you are using. For additional help using the System Properties, please use the built-in Windows help which is available from the Start menu.

Note: You can also query the modem using ATi commands from the Modem Control Panel or using Hyperterminal. Click here for more information.

Windows 98 and ME

  1. Go to Start -> Settings -> Control Panel.
  2. Double click the Modem icon. Your modem will be listed on the General tab. Note: If the modem is listed as a "Standard" modem, you are not using the appropriate driver for your modem.

Windows 2000 and XP

  1. Double click My Computer.
  2. Double click the Control Panel.
  3. Double click Phone and Modem Options.
  4. Click the Modems tab. Your modem will be listed. Note: If the modem is listed as a "Standard" modem, you are not using the appropriate driver for your modem.

Windows NT

  1. Double click My Computer.
  2. Double click the Control Panel.
  3. Double click the Modems icon. Your modem will be listed on the General tab. Note: If the modem is listed as a "Standard" modem, you are not using the appropriate driver for your modem.

See Who Manufactured My Modem? from modemsite.com for additional information.

 


Help us help you! If you contact PowerNet Internet support for assistance please write down any error messages you get when trying to connect to the Internet. Include the name and version of your operating system and the exact text of all error messages. If this information is included in an online case submission or provided to a support representative, it will greatly speed up the troubleshooting process.

Please be aware that some troubleshooting may require uninstallation and reinstallation of operating system files. To ensure that this type of troubleshooting can be accomplished if required, please be sure that you have to have original Operating System CD or Operating system source files on disk on hand.