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Uninstall and reinstall DUN - Windows XP

TCP/IP cannot be uninstalled on Windows XP. However, you can use the NetShell (netsh) utility to reset TCP/IP. When command is executed, it rewrites pertinent registry keys that are used by the TCP/IP stack to acheive the same result as the removal and reinstallation of the protocol.

  1. Click Start > Run
  2. In the Run box, type "command" and click OK.
  3. At the DOS prompt, type "netsh int ip reset c:\tcpipreset.txt" and press <cr> (Enter key)
  4. The system pauses for up to a minute while the TCP/IP stack is reset. The cursor returns but no message is displayed.
  5. Type "exit" and press <cr> (Enter key) to return to Windows.
  6. Close all open programs and restart the computer.

See MSKB article: Q299357

 


Help us help you! If you contact PowerNet Internet support for assistance please write down any error messages you get when trying to connect to the Internet. Include the name and version of your operating system and the exact text of all error messages. If this information is included in an online case submission or provided to a support representative, it will greatly speed up the troubleshooting process.

Please be aware that some troubleshooting may require uninstallation and reinstallation of operating system files. To ensure that this type of troubleshooting can be accomplished if required, please be sure that you have to have original Operating System CD or Operating system source files on disk on hand.