General Information
Servers and Settings
Spam & Security
Virus Protection
Tech Tips & Support Links
Virtual Applications

Mail & News

Configuration

To configure or check the settings of your Email and News, select your Email or News program from the lists below.

PowerNet Internet email may also be configured for SMTP Authentication and SSL encryption for outgoing email. Please note that SMTP Auth and SSL are optional and are not required to use PowerNet Internet email. Configure SMTP Auth or SSL after first configuring your email program for your PowerNet Internet email. SMTP Authentication | SSL Encryption (outgoing) | SSL Encryption (incoming)

	Outlook Express 5 & 6 Netscape 6 & 7 Outlook 2002 Outlook Express 4 Netscape 4.5-4.8 Outlook 2000 Eudora Pro Netscape 4.0x Outlook 98 Eudora Light IncrediMail Outlook 97 Forté Agent Opera What email client am I using?

	Outlook Express 5 OS X Mail Entourage X Outlook Express 4.5 Netscape 6 & 7 Entourage 2001 Eudora Pro 5 & 6 Netscape 4.5-4.8 Opera Eudora Light Netscape 4.0x What email client am I using?

Virtual Applications - Check our Virtual Applications page to reference screenshots used for configuration and troubleshooting.

Tutorials and FAQs

Tip! Most SOFTWARE includes built-in HELP that can provide valuable information - how to perform a task, where to find a feature and how to use it, how to set options and resolving problems. Look for "Help" on a program's menu. Try Windows built-in help and troubleshooters! Click Start and select Help. See The Troubleshooting Process - Basic Steps for some suggestions on how to attack a problem and discover a solution.

Email Account Management and Protection How can I add an email or an email alias to my account? If I add an email to my account, can I use any character in my username? How do I change the password for my email? I have the Family SmartPak that comes with multiple email and aliases. What is an email alias? What is an email QUOTA? How can I protect myself against VIRUSES? What can I do about SPAM? How do I change the maximum message size for incoming email? Accessing Email and News How do I determine what email or news client I am using? I have more than one PowerNet Internet email. How do I get access to all the email accounts? How do I use PowerNet Internet Webmail? How do I change my default mail client? How do I change my default news client? Can I access email when I'm not at home? Can I access newsgroups when I'm not at home?

Sending email How do I send an email attachment? What is the maximum message size I can send? Is there a limit to the number of people I can send mail to at one time? How can I verify that my email was sent? Address Books How do I export my address book? How do I import my address book? Email Reference What are those symbols and acronyms I see in email messages? How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP Ref: Folder extensions for email programs News Reference PowerNet Internet Newsgroups General Newsgroup Etiquette Killfiles FAQ for Newsgroups

Troubleshooting

A Quick Checklist to Help Resolve Email Problems

• Verify that you are connected to PowerNet Internet.
• Try accessing your email through an email program and through Webmail. If you cannot log on using either method, it may be a username or password problem. Try re-typing your username and password. Note: If you are using PowerNet Internet's Webmail, we recommend that you log in with your entire PowerNet Internet email address.
• If you can log on to Webmail but not your email program, check your email program settings. Refer to the Configuration section above and "Server Info -> Mail Servers" on the menu. Make sure you have entered your username and password correctly and that the incoming and outgoing mailserver is correct.
• There may be a LARGE message in your email with an attachment that is causing problems. Use our Webmail system to determine whether or not this is the case. You can download the attachment from Webmail or, if necessary, delete the message.
• If you use Norton AntiVirus, please be sure your email settings are correct. Norton can sometimes change these settings and prevent mail from being received or sent. Click here for more information.
• Do you have more than one email account configured in your email client software in a single 'identity' or 'profile'? There could be a conflict with another account you have configured in your email software.
• New customers: Have you removed mail account settings for your old ISP in your email program?
• Are you getting disconnected when you check email? See troubleshooting below for the possible problem and solution.
• Is your email box close to or over the quota?

Please review the items below for further information to help you troubleshoot specific problems

Authentication The email program keeps prompting me for a username and password Outlook Express is not saving password (Windows 2000/XP) Authorization Failed error Sending/Receiving I can send but cannot receive email I can receive but cannot send email I cannot send OR receive email I am unable to receive messages larger than 4 MB My email hangs or freezes when downloading messages I use Norton AntiVirus and cannot receive or am getting an error Error 550 Relaying Denied Server not found or not responding; Server does not have a DNS entry. (Email) Server not found or not responding; Server does not have a DNS entry. (News) Error 421 or Unable to send Message using Linksys router Unable to set Outlook Express as the default email client Error: Undeliverable message My friends cannot reply to my messages I get the same message multiple times Email delivery is very slow

Program Errors Error: Cannot start Microsoft Outlook. Mapi32.dll is corrupt or the wrong version (fixmapi tool) Illegal Operations/General Protection Faults Outlook Express Error Codes Disconnects I get disconnected every time I send or receive email (Outlook Express and Eudora) Email Attachments Problems sending/receiving/viewing email attachments Other AOL Instant Messenger is launching when I open Outlook Express I cannot print my email (Outlook Express) Cannot Access a Store Folder in Outlook Express When Importing

Tip: Try support links and a web search Check out some of the sites on the Support Links page for finding additional information or use the search field at the bottom of the Support Links page to search the web. In addition, check the computer manufacturer or software developer's website for support; these web sites generally have a good bit of troubleshooting in addition to software updates and updated drivers for your software and system.